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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-14-2019 12:26 PM

HP Recommended
Product: ZBook Studio G5 x360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have recently bought a HP ZBook studio G5 x360, and noticed a small bug in the HP Support Assistant

Because I use my laptop plugged in a lot, I limited the battery charging to a max of 80% in the BIOS. This causes Windows to report the battery is not charging, and it seems that the HP Support Assistant automatically assumes battery failure when the battery fails to charge. However all the information given under advanced info suggests that there are no actual issues with the battery.

 

Under "Detailed information" (in Dutch):

  • Garantietype: 3
  • Aantal cycli: 11 / 1000
  • Fabrikant: 333-1C-26-A
  • Leeftijd van de accu: 86 dagen
  • Serienummer: 01818 2019/05/20
  • Temperatuur: 31 °C
  • Ontwerpcapaciteit: 8310 mAh
  • Maximale capaciteit: 8286 mAh (99%)
  • Resterende capaciteit: 6402 mAh
  • Stroom: 0 mA
  • Eindspanning: 12177 mV
  • Ontwerpspanning: 11550 mV
  • Celspanning 1: 0 mV
  • Celspanning 2: 4059 mV
  • Celspanning 3: 4059 mV
  • Celspanning 4: 4059 mV
  • Status: C0
  • Netvoeding: Ja
  • CT-nummer: 6GWTB09WYCB18V
  • Fout-id: GSGAMG-9N59P2-MFPXHG-C0D223
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