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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2021 03:28 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0009na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I recently bought a HP ENVY x360 Laptop - 13-ay0009na which I am very pleased with but there seems to be some sort of cooling issue with it.

I have noticed that when I select 'HP Recommended' in the HP command centre, the CPU cooling fan never seems to turn on and the CPU temperature gets up to and over 94c! I spoke to a HP help representative and he recommended that I set the command centre option to 'Comfort' but even selecting this sees the CPU temp. getting up to 74c. These temperatures occur even if the laptop isn't doing anything strenuous, just using Edge can push it over the edge... (see what I did there?? 😜)

I have run the UEFI hardware diagnostics (fan, CPU, GPU, Memory test) all with no errors reported.

There really seems to be something wrong with the cooling of this laptop! Looking at the clocks for the CPU, all cores regularly get up to 4.1GHz so I guess that why I am seeing these crazy tempertures!

Has anyone else had this problem, or is it normal? I was thinking that perhaps the thermal reading from the CPU could be wrong?

If this is not normal then either I need to send this laptop back to HP (it is only 2 months old) or HP needs some BIOS/firmware/software updates ASAP cos I dont need my laptop slowly cooking itself to death 🙁

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