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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-13-2018 12:49 PM

HP Recommended
Product: HP 255 G6
Operating System: Microsoft Windows 10 (64-bit)

So my friend got a HP 255 G6 with 4GB ram, 500GB WD Black HDD, and AMD E2-9000e Radeon R2. He just installed a new copy of windows and was having issues with drivers so told me to help him out. For the past 3 days straight I have been doing almost nothing but trying to figure out how to get these graphics drivers to not bluescreen the pc when I install them and try to do anything that is hardware accelerated. I have tried some of the graphics drivers from the HP website's drivers for this laptop (specifically sp88300.exe and sp84127.exe) and both of them ended up having the same issue. It kept bluescreening "Video TDR Failure atikmpag.sys." 

I decided to look up the error message and someone recommended that they delete the thing causing issues and install new drivers from AMD's website. I did this and tried the driver multiple times completely uninstalling the driver each time in between attempts (using DDU), and still nothing. Any help? (also the only way I'm even able to write this right now is because I went into windows just barely after giving up on the drivers, and I disabled it from installing drivers automatically and uninstalled the graphics driver completely using DDU).

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