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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2018 11:41 PM - edited ‎05-20-2018 11:45 PM

HP Recommended
Product: HP EliteBook 850 G4
Operating System: Microsoft Windows 10 (64-bit)

When running the 'TPMConfig64.exe' I get the message 'Cannot find a valid TPM BIN file to do firmware switching.' Log file below. Any ideas how to fix this?

 

--------------------------

 

2018/05/21 07:34:22.900|000052CC|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2018/05/21 07:34:22.905|000052CC|Information|CTpmUpdateApp::InitializeProperties|** Start of HP TPM FW Update session, version 1.0.6.1 **
2018/05/21 07:34:22.912|000052CC|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2018/05/21 07:34:22.920|000052CC|Information|CTpmUpdateApp:: InitializeProperties|Command line:
2018/05/21 07:34:22.944|000052CC|Information|TpmUpdate:: SmbiosInfo::GetSmbiosInfo|Getting SMBIOS information
2018/05/21 07:34:22.979|000052CC|Information|TpmUpdate:: PrivateWmiInfo::GetPrivateWmiSettings|m_isGondorBIOS = 1, m_isEspDriveSupported = 1
2018/05/21 07:34:22.984|000052CC|Information|TpmUpdate:: PrivateWmiInfo::GetPrivateWmiSettings|, m_isGondorBIOS = 1
2018/05/21 07:34:23.040|000052CC|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM information:
2018/05/21 07:34:23.051|000052CC|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|-------------------------------
2018/05/21 07:34:23.059|000052CC|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM family: 2.0
2018/05/21 07:34:23.070|000052CC|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM firmware version 7.61.2785.0
2018/05/21 07:34:23.082|000052CC|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|Remaining updates: More than 3
2018/05/21 07:34:23.090|000052CC|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|GetTMPFirmwareImageInfo returns 0x00000000
2018/05/21 07:34:24.411|000052CC|Information|CTpmUpdateApp:: ShowError|Cannot find a valid TPM BIN file to do firmware switching. It can be that the firmware is already at the version you want to switch to.
2018/05/21 07:34:24.420|000052CC|Information|CTpmUpdateApp::ExitInstance|HPTPMFWUpdate Return Code = 257
2018/05/21 07:34:24.433|000052CC|Information|CTpmUpdateApp::ExitInstance|****************** End of HP TPM FW Update session ******************

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