• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-12-2020 08:14 PM - edited ‎06-12-2020 10:58 PM

HP Recommended
Product: Pavillion x360 14-inch Core i5-10210U
Operating System: Microsoft Windows 10 (64-bit)

I am unable to setup the fingerprint sensor on my Pavilion x360 laptop.

Device manager says the drivers are there. When I follow the instructions (see the image on the left, below), nothing happens. My fingers are clean, as is the sensor, itself. My x360 model has the scanner on the side of the keyboard on the right, below the volume control button (see image on the right).

 

Win Hello Fingerprint Scanner Setup.JPG HP x360 right side showing fp sensor.JPG 1=fingerprint sensor

What am I doing wrong?

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.