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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-04-2021 01:57 PM

HP Recommended
Product: Pavilion dv6
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

A few days ago i just have problem with my hp charger that suddenly stopped working while using it and the lap top stopped working

And recently i bought a new different brand but not hp because i dont have any hp support near around but once i have connected its working with black screen and capslook blinking

I checked  the charger i find that is different

Input and out and voltage and less than hp original one 

Hp 

Input 100-240 v-1.5 A  50 - 60 Hz

Output 19 v  == 4.74A 90 W Max

 

The new one  

 

Input  220 - 240 V~1.7A  50-60 Hz

Output 18.5V  ==3.5A   65W

 

Now where is the problem?!

The problem with new charger voltage 

Or there problem happened since damage happened with lap top hardware? 

Please support me 

However im leaving at area where no hp support or hp store 

 

Thanks for assisting 

 

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