• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-15-2021 05:32 AM

HP Recommended
Product: HP 240 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When I plug in the charger to my laptop (HP windows 10) it shows charging and the little light beside port lights up but the battery doesn't increase and I hear a low noise coming from laptop i didn't heard it before. I also tried to use laptop plugged in without battery, it works but if the AC adapter shakes a bit( by my feet or somehow) , charging stops and laptop turns off. I reinstralled Microsoft AC adapter by unintralling from Device manager and restaring PC but problem didn't solved. I did system and battery diagnostics and it doesn't show any failure. I did system restore and have the latest windows update. Now I am not sure is this problem related to battery or the charger or software/driver. What should I do now?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.