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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-13-2016 02:30 PM

HP Recommended
Product: ProBook 4730s
Operating System: Microsoft Windows 10 (64-bit)

I recently ugraded to Win10 (although I had the same problem on Win7 as well). I cannot access my AMD Radeon HD 7400m and I am instead force to use the integrated Intel Graphics HD 3000.

 

I have already tried reinstalling the drivers, disabling etc, nothing seems to work.

 

I was told it's because they (AMD and Intel graphics devices) are designed by the manufacturer to work together, Intel 3000 doesn't support Win10, and should therefore revert back to Win7. However, I am running Win10 on Intel 3000 right now, so I don't know what to believe anymore.

 

My questions are:

 

1. Is it true that the two graphics cards should work together and I'm getting blocked to one because the other is not compatible with my OS? (If so, how am I still running Win10 on Intel 3000?)

 

2. If this is indeed the case, and changing the OS is my only choice - how do I get Win7 back? Using the key from behind my battery seems to not work for downloading Win7, it says the key corresponds to a pre-installed version, contact the manufacturer for software recovery options.

 

3. If this is not the case, how to I get access to AMD instead of built-in Intel? (e.g. uninstalling Intel from device manager doesn't cause AMD to take over, but I am instead moved to a Basic Microsoft Display...)

 

Thanks!

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