• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-15-2019 07:20 AM

HP Recommended
Product: Chromebook 11G6 EE
Operating System: Chrome OS

Chromebook will not turn on. I work for a large school district and we have over 1000 of these. This is an issue we have seen on the regular and the most common issue for this is the system board (part# L15850-001).

Since we have so many of these I took apart a known working unit and have swapped in almost every part I can think of. I started off with a warranty replacement system board. And I have swapped out the following:

LCD panel

Top cover

Battery

Speakers

WNIC.

I have unplugged every other component on the system board itself except the LCD panel and the top cover and it still will not boot. When plugged into a known working power supply the LED indicator is the orange/amber color and the system board feels warm like it is receiving power. When I hit the power button  the LED just stays orange/amber. When I hit ESC + Refresh + power the light turns white briefly goes off- then goes back to orange/amber. I would try another system board but HP's stellar self maintainer site will not let me. It keeps saying invalid on the warranty replacement screen because this is a duplicate order because I have already ordered 1 warranty replacement system board.

Anyone else have this issue?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.