• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-16-2021 08:09 AM

HP Recommended
Product: HP E14 G4 via USB-C
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have an issue with the portable screen described in the subject above. After inserting the connecting my screen to my laptop, I get a direct notification that the connection might be limited with suggestions on how to solve it at the HP homepage. The screen doesn't work with my HP with USB-C only. 

I have read at this forum that the USB-C at HP computers might often have problems with being used for portable screens, which I guess, is also my problem because updates and installation of drivers didn't change anything. I wonder if it could be solved by connecting the PC with the screen with an HDMI/USB-C cable. Could it be a solution, or should I send the screen back to HP and search for another option?

 

Thank you for a quick answer.

 

Jakub

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.