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‎09-21-2020 02:28 PM - edited ‎09-21-2020 02:32 PM

HP Recommended
Product: HP ENVY x360Convert15m-ed0023dx 9HP24UA
Operating System: Microsoft Windows 10 (64-bit)

Whenever I try and present during a Google Meet, which I do everyday as a teacher, my Chrome crashes. I tried to even present my screen and have all the needed tabs ready before my Meet fills up. However, if I have a tab that I need to open and move into the screen that is being shared, Chrome stops responding and I have to use the task manager to close it.

 

My temporary workaround has been to use Firefox, which is not the ideal. My Chrome is the latest version and I disable any unnecessary extensions. When poking around the internet, it seems that most people who have this issue are using BRAND NEW HP's. Sadly, I already gave up on returned a previous model before this one. Chrome started crashing during my Meet on the previous model as well. On my old 2017 HP, this is not a problem, and that notebook only has an i5 processor and 8GB of RAM. 

 

What is going on? Why can't a computer company as large as HP handle a feature of the most used internet browser? I spent the money on an i7 processor with 12GB RAM so that I could use video conferencing online. I have been struggling with this problem for weeks. 

 

Even if a support agent or community member can't help me, I hope that HP takes note that their new products are not performing. 

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