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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2021 02:31 AM

HP Recommended
Product: EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Dear all,

I was adding an old Dell TB-16 docking station on my work EliteBook laptop 840G5. It did not work after a minute : display works fine using the USB-C Thunderbold connector but USB attached ports & Gigabit Ethernet interface went down while screen display was still on.

After some searches, it appears that the Intel Thunderbold drivers was the culprit : it needs being uninstalled, compputer rebooted, and then the docking's USB-C being connected again. It shall reinstall the Intel Thunderbolt drivers and ask for your approval to allow a docking station being attached to the device (connected to Windows). Apparently, it's a security feature from Windows 10.

 

So, don't throw out the "old" docking : there is a way to make them work !

 

my sources : https://kb.plugable.com/thunderbolt-3-docks/thunderbolt-3-dock-not-working-in-windows-10-after-the-a...

thanks !

 

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