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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2021 10:17 PM

HP Recommended
Product: ProBook 4530s
Operating System: Microsoft Windows 7 (64-bit)

Hi, a friend's computer does not seem to recognize DVDs when placed in the drive, which otherwise seems to work fine (spins, lights up, opens/closes, etc).

In other words, Win 7 recognizes the DVD drive with letter but when a DVD is placed in it, no autoplay or info comes up. 

When trying to play the DVD, the computer tells us to insert a DVD.

I think we have all the other drivers working. 

Not certain how we should approach this. 

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