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‎03-28-2021 03:45 PM - last edited on ‎03-28-2021 04:45 PM by Retired

HP Recommended
Product: 15-da0014ne
Operating System: Microsoft Windows 10 (64-bit)

product Name: Hp laptop 15-da0014ne

[Personal Information Removed]

Error Message: when I was using my laptop suddenly it turns off. Then I tried to turn it on, but it didn't respond only a Black screen was shown. When I turn on the power button the power led turn on & stay 10-15 seconds then goes turn off. then I tried some changes by opening my laptop, I can find some errors.

  • (1)when I removed my laptop battery & connect it with AC & turned it on but it doesn't work.--------(2 RAM + Battery = Black Screen )
  • (2)Then I remove my 1 RAM (it contains two 8GB Ram)And Again power on with AC my laptop turn on & work perfectly. ---------(1RAM + No Battery = Work perfectly )
  • (3) when I put my laptop battery it goes in previous conditions Black Screen---------( 1RAM + Battery= Black Screen )
  • (4) I changed the Ram slot & RAM but it doesn't work. It works only with 1 RAM & No Battery.--------(1RAM + 1 RAM + No Battery = Black Screen )

Note: 

( i.) My both RAM & RAM slot full ok. ( laptop open when it has 1 RAM it doesn't matter which RAM or Which Slot)

(ii.) the laptop battery is overcharged. when diagnosed it shows error messages like, (Primary Battery  Calibrate)  & I couldn't discharge anymore because the laptop can not open on Battery support.

 

Thanks in advance 

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