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‎08-29-2021 07:56 AM - edited ‎08-29-2021 08:10 AM

HP Recommended
Product: Envy x360 Convertible 15m-ee0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I've recently been having issues with my Zoom whenever I share my video and audio. When I share my video and audio, the audio is very choppy and distorted. On my laptop it sounds perfect, but the distortion is present on every device connected to a Zoom meeting. I have also found that the same occurs while sharing audio from my internet browser, Windows Media Player, and other applications.  I have done various basic attempts to fix my laptop such as restarting it, uninstalling and reinstalling a fresh version of Zoom, etc. but I have not had any success. I then realized that this has to do with an HP update that my laptop installed during July, because, after uninstalling the updates for that month, the issue was resolved. Unfortunately, I don't know which exact update was causing the issue, but in total I uninstalled 4 updates, which are listed in the attached screenshot.

 

Installed Updates 8_29_2021 9_46_30 AM.png

 

I really need a fix as soon as possible since I use Zoom quite often every week, so any help is very appreciated. I am hoping that there is a permanent solution for this problem. Also, if there's anyone out there that had the same issue but resolved it, please let me know what steps you took to fix this problem. Thanks.

 

UPDATE: I was able to isolate the update that was causing the issue: Feature Update to Windows 10 21H1 via Enableme...

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