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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2021 10:23 PM

HP Recommended
Product: Envy x360 m6 convertible
Operating System: Microsoft Windows 10 (64-bit)

I've been working for quite sometime with Adobe Premier Pro with no issues. Suddenly it's telling me that my driver (Intel HD Graphic 620) is unsupported. After some research, I was able to ask for an update on the driver but it told me I have the most updated one, which seems to me that HP doesn't have a driver that is supported by  Adobe Premier Pro. When I open it, it gives a link to a page where I can download the driver version: 27.20.100.8476 which is qualified by Adobe as a baseline driver. I tried it, but it didn't accept it; here's the link: How to manually install your Intel® Graphics Driver in Windows® 10 (adobe.com) I know a couple of things but not much to figure out the best way to solve this. If there's someone in the community that can help, I will appreciate it much. One last thing; I just had a big OS update to Windows 10 version 20H2 (long one). At the same time, Adobe is constantly (almost daily), doing updates. So I wonder if was Adobe or Windows that messed up with the driver. Thank you.  

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