• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2021 08:35 AM - edited ‎05-18-2021 08:40 AM

HP Recommended
Product: HP 14-cf200030
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

Not sure if anyone has found this issue before, I've had a batch of HP 14-cf2000 notebooks delivered to my workplace, and in order to set them up on our network, they have to be reimaged from Windows 10 Home S (20H2) to Windows 10 Enterprise (1809-latest version available). All other drivers install as expected, however the ELAN touchpad does not appear on Device Manager and doesn't activate. I've tried installing ELAN drivers from HP website but they feedback as not compatible, I've tried installing ELAN drivers from an older model of the HP 14 notebook, and these error saying Device Not Connected. My guess is either the motherboard drivers can't find the trackpad, or the ELAN drivers are incompatible. 

 

Is it possible that either the MB drivers or the ELAN touchpad drivers needed for this model are incompatible with Windows 10 Enterprise/version 1809? or has anyone found a way round this? 

 

Many thanks if anyone has any advice on this issue! 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.