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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-17-2018 12:37 PM

HP Recommended
Product: EliteDisplay E230t
Operating System: Microsoft Windows 10 (64-bit)

Sharing a solution on how to resolve if your HP Elite Display is not working if using a Surface Dock docking station.

 

 Install the most recent driver for the touch monitor on HP support website.

 You must use the usb cable with the blue tips that was included with the monitor. 

  For HDMI output, use a HDMI to Display Port cable from the monitor to the surface dock.

 Go to display settings on your PC and set the display to 1920 by 1080. This is the recommended resolution.

 Test the touch input on the monitor if it is working properly.

 If the touch screen is not working after the steps performed, unplug the usb and hdmi to dvi cable from the surface dock.

 Reconnect the cables to test the display.

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