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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-22-2019 03:40 PM

HP Recommended
Product: Elitebook 745 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

So I have an Elitebook 745 G5 for my work computer, and a Elite USB C Dock G4.  The dock was working fine until 2 days ago, when it stopped charging my laptop and the power button ceased to do anything.  The displays still work, the Ethernet still works, and the dock charges an identical model laptop, so I know it's not the dock itself.  I tried plugging my laptop into another G4 dock, and same issue there.  It seems like the USB-C port on my elitebook isn't allowing charging or DP Alt Mode any longer.  I tried a few different driver versions for the dock, and nothing has helped.  Anyone have an idea as to how to address this? 

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