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‎08-24-2021 02:13 PM - edited ‎08-24-2021 02:21 PM

HP Recommended
Product: Elitebook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

I have a few Elitebook 840 G1 notebook computers. I've recently reinstalled Windows 10  build 1809 because that is the latest version HPIA supports. I have installed:

- All updated drivers from HP Image Assistant and from HP Support Assistant

- HP HotKey Support 

- HP Solutions Framework (required for Hotkey driver)

- .NET Framework 4.5 (required for Hotkey driver)

- Chipset driver from HP Support site

Tried to update the display driver from Intel instead of from HP Support as a previous post similar to this one suggested but Intel site says to use HP drivers instead.

All HP Hotkeys work except the two Brightness adjust hotkeys and the Microphone mute hotkey. I do not get any errors or messages, they just simply do not function.

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