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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-24-2019 09:42 PM

HP Recommended
Product: EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I have my laptop connected to an UltraSlim Dock with a wireless Microsoft Comfort Keyboard and Mouse 5050.  All the latest drivers are installed per the Microsoft Mose and Keyboard 11.1.  The keyboard and mouse work perfectly for anywhere from a few minutes to several hours.  The suddenly both the keyboard and mouse stop responding.  Cursor will not move with the mouse.  The laptop touchpad and keyboard work and moves the cursor and scrolls the screen content but the browser is only partially responsive.  If I scroll up with the laptop arrow or page up keys the screen immediately returns to the bottom when the keys are released. 

 

If I undock and redock the laptop the issue goes away.

 

Has anyone else seen similar lockups with input devices attached through the docking station?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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