• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2020 07:02 AM

HP Recommended
Product: EliteBook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

Same left ctrl key fail as several other users on old threads with a used EliteBook 840 running Win10 Enterprise. There's a handy online utility I found at http://keyboardchecker.com/ which shows the fault clearly. My main USB external keyboard works perfectly, but the built-in laptop keyboard doesn't.

 

- The Function keys perform special laptop functions such as Sleep, Volume, Brightness rather than F1, F2 etc.

- The fn key works as ctrl

- alt OK

- Right ctrl OK

- Windows key OK

 

BIOS: P78 Ver. 01.15 - 01/25/2018

Keyboard Rev: KBC Version 45.3F

 

This would appear to be a known issue without a known solution.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.