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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2021 04:38 AM

HP Recommended
Product: EliteDisplay S140u
Operating System: Microsoft Windows 10 (64-bit)

Hi all, 

 

My EliteDisplay S140u USB display isn't displaying for some reason, it was working a couple months back and I have re-installed the drivers but to no avail. I have not changed any settings on my laptop but I am not sure why it decided to stop displaying all of a sudden.

 

1. The display connects and I can hear the audible notification of a USB connection being connected on my laptop, and the EliteDisplay S140u  turns on - backlight lights up.

 

2. When I enter into Display Settings, it shows up as a connected monitor but I am unable to physically see anything on the screen, I can move my cursor into it's display area and back.

 

3. When i enter into device manager i see these notifications:

GENERAL - This device is working properly. 

DRIVER - Updated The best drivers are already installed 

DETAILS - Generic PnP Monitor 

EVENTS - See images attached 

2021-06-07 18_35_32-Window.png

2021-06-07 18_35_03-Window.png2021-06-07 18_34_31-Window.png

 

I hope you can help me with what i might have to do to sort this out. 

 

Thank you

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