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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-12-2021 04:19 AM

HP Recommended
Product: Elitebook 8570W
Operating System: Microsoft Windows 10 (64-bit)

Dear all, need your assistance:

When I switched on my notebook this morning I got the following message:

8570W_1.jpg

Afterwards it is jumping to a login screen

8570W_2.jpg

As far as I know I have never set a BIOS password but have tried my usual passwords to no success:

 

8570W_3.jpg

It is a HP Elitebook 8570W i7-3820QM with FHD, 32GB RAM, M2. SSD and 2 HDDs, updated to last available firmware.

 

For resetting the password one could request a SMC.bin file generated by HP according to the serial number and for programming the Product Information there is also a tool from HP.

But I am not able to boot from any device including USB drive.

Thankful for any hints, I am stil lvery happy with this machine!

Jens

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