• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2019 06:53 PM

HP Recommended
Product: Elitebook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have a fleet of Elitebook x360 1030 G2's and have some random ones that have freezing touchpads. All are identical so am at a loss why this happens to random machines. I have done a complete update using HP SoftPaq Download Manager, windows updates and this has not fixed the issue. I have even checked to ensure drivers are the latest. This has caused a big dislike for the HP model and I want user to believe I have chosen a good machine for them.

 

Any help would be greatly appreciated. If it was happening to all machines I would know it is related to something we have done. As it is random machines I cannot pin point the cause.

 

TIA

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.