• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-08-2021 07:55 PM

HP Recommended
Product: Envy17
Operating System: Microsoft Windows 10 (64-bit)

I own my Envy17 for about a month now. For the first time tonight, my laptop is shutting down randomly. It did it about 7 to 8 times in the last 2 hours, which is very anoying! I noticed that it seems to happen when I move the laptop... and when I say move, I mean slightly! Once taking it out of my knees to stand up, once just when I changed my position a little bit on the couch. I mean I bought a laptop to be able to use it anywhere in the house and take it from a place to another, and now I can't. What is the problem? Thanks.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.