Error popup google chrome os cant open this page - email link

[JohnA56]

Previously Archived: What prevents a web page to be opened by an email link but causes this popup?

[A_Gayathri]

Hi @JohnA56 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error message you're encountering on your HP DeskJet 2755e All-In-One Printer seems to be related to accessing a web page through a link from an email on Google Chrome OS. Several factors could contribute to this issue, and here are troubleshooting steps you can take:

Internet Connection:

• Ensure that your Chromebook is connected to the internet. Check if other websites can be accessed without any issues.

Browser Compatibility:

• Ensure that Google Chrome is up to date. An outdated browser may have compatibility issues with certain web pages.

Clear Browser Cache and Cookies:

• Clearing the browser cache and cookies can resolve issues related to stored data. Open Chrome, go to "Settings," navigate to "Privacy and security," and click on "Clear browsing data."

Disable Extensions:

• Some browser extensions may interfere with webpage loading. Try disabling extensions one by one to identify if any specific extension is causing the problem.

Check URL:

• Make sure the email link is correct and doesn't contain any typos or errors. Copy the link and try pasting it directly into the Chrome address bar to see if it works.

Security Software:

• Security software or firewalls on your Chromebook might be blocking certain websites. Check the settings of any security software you have installed.

DNS Settings:

• Ensure that your Chromebook is using the correct DNS settings. You can try using Google's public DNS (8.8.8.8 and 8.8.4.4). Go to "Settings," click on "Network," and select your network connection to configure DNS settings.

Try a Different Browser:

• Attempt to open the link in a different browser to see if the issue persists. This can help determine if the problem is specific to Chrome.

Update Printer Firmware:

• Check if there are any firmware updates available for your HP DeskJet 2755e printer. Sometimes, updating the firmware can resolve compatibility issues.

I hope this helps. 

Take care and have a good day.-

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