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‎05-28-2021 03:12 AM - edited ‎05-28-2021 10:50 AM

HP Recommended
Product: HP Pavilion Gaming — 15-cx0171ur
Operating System: Microsoft Windows 10 (64-bit)

Hello! When i turn on the computer, the event log shows BTHUSB information ID 18 and then right after BTHUSB warning 34.

BTHUSB ID 18: Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup. Headphones are functional, they connect to other devices and they dont need addiiton drivers.

BTHUSB ID 34: The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff, got 0xffffffff. Low Energy peripheral role functionality will not be available.

Because of this my Bluetooth headphones dont connect to the computer.

I tried reinstalling the system, reinstalling Bluetooth drivers, preventing updating the Bluetooth driver with using the Local Group Policy Editor, adding new sections and subsections in the Registry Editor and changing the power plan to Ultimate Perfomance.

 

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