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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-12-2019 01:19 AM - edited ‎01-12-2019 01:27 AM

HP Recommended
Product: HP Pro Book
Operating System: Microsoft Windows 10 (64-bit)

Good morning,

I have worked using HP Probooks for many years now and I have never really had any issues.

 

I bought a new Probook around 5 months ago so my assistant could have my older one (probably 3 years old at the most).

 

I have decided it would be beneficial for us to work with two screens as I am trying to move towards paperless working, with the need to cross reference documents in my job all of the time I thought this would help.

 

I bought two Samsung 24" LED screens for us both.  I set my assistants up first, plugging the screen in to the laptop using HDMI, immediately the screen came to life, few clicks and working just how I wanted.

 

I then went on to do this my with Probook following exacting the same process but nothing, the screen just wont seem to register with the computer (I have tried using both screens, even the one working with the other Probook does nothing).  I went out and bought a VGA cable but still nothing.  I tried downloading the drivers from Samsung thinking maybe the new Probook needed this but it would not download the drivers properly, I could only get part way through the install.

 

Any suggestions would be greatly appreciated.

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