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HP Recommended
HP Probook 450 G1
Microsoft Windows 10 (64-bit)

Hi this is Sidd here, after a recent Windows update I found my display all fuzzed up (refer to the picture). I have tried resetting the system, updating the driver using device manager etc. I have also tried rolling back the drivers but the issue was not resolved. I then decided to run the HP Hardware Diagnostic, which would not proceed after selection of Language. Please help, it has been 3 weeks now and I am stuck with a fuzzy display with no idea if it is a software issue or a hardware issue. The screen at times corrects itself with a clear display at the top of the screen (1/8th of the screen).


Intel® HD Graphics 4600
Adapter Compatibility                              Intel Corporation
Video Processor                                          Intel® HD Graphics Family
Resolution                                                    1366 x 768
Bits Per Pixel                                                32
Number of Colors                                       4294967296
Refresh Rate - Current                             59 Hz
Refresh Rate - Maximum                        59 Hz
Refresh Rate - Minimum                         39 Hz
Driver Provider                                            Intel Corporation
Driver Version                                              20.19.15.4835
Driver Date                                                   10/16/2017
Adapter DAC Type                                      Internal
Adapter RAM                                                1.00 GB
Availability                                                    Running at full power
Status                                                             This device is working properly.
Location                                                         PCI bus 0, device 2, function 0
Device Id                                                        PCI\VEN_8086&DEV

 

AMD Radeon HD 8600/8700M
Adapter Compatibility                              Advanced Micro Devices, Inc.
Video Processor                                         AMD Radeon Graphics Processor (0x6600)
Driver Version                                             23.20.15025.1004
Driver Date                                                   2/19/2018
Adapter DAC Type                                     Internal DAC(400MHz)
Adapter RAM                                               2.00 GB
Availability                                                   Online
Status                                                            This device is working properly.
Location                                                        PCI bus 1, device 0, function 0
Device Id                                                       PCI\VEN_1002&DEV

 

A few snapshots of the faulty display:

1.JPG2.JPG3.JPG4.JPG

 

 

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