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‎04-02-2021 04:30 AM - edited ‎04-02-2021 06:24 AM

HP Recommended
Product: HP ENVY 15 q493cl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have HP ENVY 15 q493cl windows 10 edition. Issues:

 

1. After power on, I got a black screen for about 3-5 minutes.

2. After login there is 'system interrupts' process takes up to 30% CPU and at times heats up the laptop.

3. After that disk utilization goes to 100% ad remains so for 3-4 minutes.

 

The ntbtlog,txt contains various entries and some are related to bootlog_not_loaded for dxgkrnl.sys, NDproxy.sys and CAD.sys

 

Can you please advice how to correct this? I am clueless..

 

Sumit

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