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‎02-01-2019 05:37 PM - edited ‎02-07-2019 04:02 AM

HP Recommended
Product: HP 15-BW032WM
Operating System: Microsoft Windows 10 (64-bit)

HP 15-BW032WM overheating.

 

HP support couldn't do anything because the laptop was outside the warranty period (barely - ended 10/31/18)  Thanks HP.

 

So I decided to open the laptop to see why it was getting hot.  I could hear the fan running (very fast) and plenty of air was moving at the exhaust vent so I knew it wasn't plugged...it simply kept shutting off and after 10 minutes of cooling I was able to turn it back on - Message at restart said overheating.

 

Laptop was very clean inside..no dirt or debris in the fan or heatsink...so I decided to remove the heatsink to see if there was enough thermal paste between the CPU and heatsink.....when doing so I discovered:

 

 

image1.jpegimage12.jpeg

 

The heat pipe came loose from the metal plate so essentially this thing was running without a heatsink.  The fan couldn't keep it cool even though it was running max speed.

 

HP wanted $25 bucks plus shipping for a new heatsink (really HP?).  I found a used one on ebay for $9.99 and free shipping.  Installed the heatsink and my problem is solved.

 

I'm posting this not to brag, but to hopefully help someone who may have the same problem.

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