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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-25-2020 07:22 AM

HP Recommended
Product: HP 250 G7
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Community!

Since last night my HP 250 G7 has some display/screen problems. The screen sometimes flickers with white stripes and nothing is possible anymore except RESET, the laptop just doesn't react at all. In addition, the display colors have become much darker and you can also see a slight grid with light and dark pixels. The display quality has become much worse, everything seems a bit blurry. In addition, you can sometimes see stripes in the upper part of the screen, which are sometimes transparent and sometimes colored. What's more, there's a new noise the laptop makes - like a slight vibration inside the laptop...
The first time this problem occurred while I was writing a project in Word.

I did all Windows-Updates, drivers updates, and updates from the HP Support Assistant. I also wanted to reinstall my Windows but it is not possible because then I get these white stripes on the whole display and I can't see anything. I tried the Hardware Test from HP as well - again for nothing, everything seems to be good... BUT IT IS NOT.

I have a HP 250 G7 with Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 16GB RAM, 512GB SSD, Intel(R) UHD Graphics 620. I bought it 7 months ago... Produktnumber 8AC11ES#ABD
IMG_6879_2.jpgIMG_6883_2.jpgIMG_6878_2.jpgIMG_6877_2.jpgIMG_6882_2.jpg

 

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