• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2016 09:07 PM - edited ‎04-17-2016 09:27 PM

HP Recommended
Product: Folio 9470m
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

Recently noticed the 3D DriveGuard system tray icon showed the drive is not protected. Lately I can't even launch the app! Below are the logs from Event Viewer whenever I try to launch the app. Have tried to reinstall the software multiple times but problem still persist. Any help is much appreciated. Thank you.

 

Faulting application name: hpcplapp.exe, version: 5.1.12.1, time stamp: 0x51f80c61

Faulting module name: mscorwks.dll, version: 2.0.50727.8009, time stamp: 0x53a1205c

Exception code: 0xc0000409

Fault offset: 0x0000000000501cc9

Faulting process id: 0x1864

Faulting application start time: 0x01d199173fd1e098

Faulting application path: C:\Program Files\Hewlett-Packard\HP 3D DriveGuard\hpcplapp.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll

Report Id: 7dddcbbf-050a-11e6-82e8-485ab696b4ba

Faulting package full name:

Faulting package-relative application ID:

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.