• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-11-2020 12:59 AM - edited ‎08-11-2020 12:59 AM

HP Recommended
Product: HP 470 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

we got three new HP 470 G7 Notebooks (8VU24EA) and have some  "HP USB-C Universal Dock + power splitter" (2UF95AA) at our workplaces in the office. Because the new HP 470 G7 have no USB-C (which i can't understand in 2020) the "USB C/A Adapter + power splitter" which came with the dock has to be used.

 

If the new notebooks were connected to the dock the usb connection works properly - everything (USB, DisplayPort, Network etc.) works fine. But the notebooks stop charging a few seconds after connecting the 4.5mm plug of the power splitter.

So if connected they start charging for a moment (Battery level i.e. at 60%) and then just stop charging and start to lose energy from the battery. You can pull the 4.5 plug off and plug in again and again it starts to charge for a short moment.

 

I tried all 3 new notebooks with different of the docks and power splitters - every time the same effect.

 

Does anyone have an idea?

 

Kind regards
Till

 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.