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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2020 05:56 AM

HP Recommended
Product: 840 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi, was curious is anyone else having major wifi issues with the 840 g6 notebooks? Our company has been using HP laptops for years and we switched to the G6 models and we have since deployed hundreds of these devices and for months now we have had multiple (tons) of users complaining that their wifi keeps dropping or we have users who's wireless nics wont start. We have engaged HP support, Microsoft and Intel hoping someone can help us. We know the correct drivers are installed and heck even the latest update from March 10th states it fixes the yellow bang icon but nope doesnt work. We end up sending these users USB wifi adapters which is pretty dumb considering they have a laptop!!! The nic is AX200 and this is the only model with this issue. Our G3, G4, and G5 models are perfectly fine. 

 

We have updated all drivers in the G6

We have updated the BIOS

Disabled the Virus program

Uninstalled and Reinstalled wifi drivers multiple times

 

 

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