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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2017 09:20 AM

HP Recommended
Product: Elitepad X2 1012
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a new HP ElitePad X2 1012 which came with the HP Active Pen included.

 

I managed to connect the pen via bluetooth, OneNote opens up when i press the pen's butoon.

 

Unfortunately the tip of the pen is not recognized by the screen at all. I can't write with it or select...I can only open OneNote as said...

 

I tried to change the battery - same issue; remove the device and reconnect it - same issue; swapped the tip of the pen with another one from the box - same issue. The touchscreen works perfectly.

 

How can i make the pen work?

 

Thanks!

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