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‎11-28-2017 12:43 PM

HP Recommended
Product: HP EliteBook 8440p Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hello,

I have tried to enter my serial number on the support page to register my Laptop and it does not recognize it as being valid. As per troubleshooting I started CMD.EXE and entered:

 

wmic bios get serialnumber

 

Which returns the same letters/digits that are on the bottom of my case. Probably not a good idea to list my serial number here, but it starts with a "C" and ends with a "V" and has a total of 10 characters, as it should. Anybody know why HP doesn't recognize me? Thanks.

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