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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2021 09:28 PM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Whenever I try to wake up my computer from sleep mode it will shut down and reboot to the recovery screen that will allow you to choose between the safe mode options and the "Start Windows Normally" option. The computer recognizes that I am trying to wake it up since the blinking power light will stay continuously lit for about a second when I click any button or the mouse to wake it up. Then, the whole computer will shut off and try to reboot. This problem has started about 2 weeks ago and I don't know what may have caused it. I have checked the battery connections and tried adjusting different power settings to see if the battery is the problem but the problem persists. I don't know where to look for a possible solution. If anyone has a possible answer, then I would really appreciate it. Thank you.

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