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‎08-27-2021 03:29 PM

HP Recommended
Product: HP ENVY Laptop 14-eb0xxx
Operating System: Microsoft Windows 10 (64-bit)

4 weeks ago I purchased my new HP ENVY Laptop, further Outlook 2019 and Office Home & Student 2019 (original versions buyed from microsoft).

Installation was fine, and everything worked perfect.

2 days ago HP made  the following driver-update: HP-Firmware 15.16.0.0  .

Since then my licences  for office and outlook cannot be activated again, 

" ... because the are installed on already on an other PC ".

Does it mean, that this driver-update 15.16.0.0  has changed the identity of my laptop, so that office and outlook don't recognize him anymore?

Must I unactivate 15.16.0.0 and how to do it?

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