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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-20-2019 03:01 AM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

When I connect an HP USB-C G5 dock to my surface pro 7, most of the time it stops charging after a couple of seconds and it doesn't connect to the network. 

This is what I've tried to fix the problem:

-Test with a new surface
-Tried a different HP USB-C G5 dock
-Update the dock firmware
-Update the dock drivers on the Surface
-Install universal dock drivers
-Fully update my Surface
-Restart the surface whilst it's connected to the dock.

 

The specs say that the two devices are compatible. 

I think I've possibly tried everything. Can someone help me fix my problem?

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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