• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2021 04:08 AM

HP Recommended
Product: HP Notebook 15
Operating System: Microsoft Windows 8.1 (64-bit)

Hello everyone!

My laptop cannot detect wifi signals from wifi modems and routers. However, it can detect and connect to my phone's hotspot. I tried many things I found on the internet but they didn't work. Even tried Windows system restore and HP system recovery. After both of them, during the start up, wifi hotspots appeared for a few seconds and got lost again. So I think this means nothing is wrong with the hardware here as HP diagnostics tells the same. Sadly, othing previously posted on this forum helped me.

I tried the all first 5 steps and some of the parts of the 6th step at this link (so please don't suggest me apply all the step 6):

https://support.hp.com/us-en/document/c02543015/

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.