• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Notebook - 17-ca0095nr
Microsoft Windows 10 (32-bit)

I have the HP 17-ca0095nr notebook and up until the charger was accidentally unplugged performed fine zero issues except the hinges. My laptop was working just fine before it was unplugged but now it will not power on or anything. I have already tried holding the power button down to unload any built up static, having the battery (internal not external) removed and power button held for 1 minute to do all of the typical diagnostic tests. I tested my charger, power jack not attached to the motherboard and power jack connected fully using a voltage tester. All 3 we're exactly at the necessary voltage needed from the charger to the motherboard. The warranty was well expired before I got my laptop (October 24th 2019) and my only option was to have a computer repair shop run diagnostics which was a waste of $40 because they told me what I already did myself. The charger, power jack etc all gets power but it will not turn on at all. They have no idea what to even try replacing and with my notebook coming from a "Pay Monthly" establishment, I have already sunk more than needed into my laptop, I can't replace piece by piece in hopes it will work. The charging indicator light does not turn on or flash neither do any lights on the keyboard BUT the white light inside of the Ethernet port flashes once as soon as the charger is connected or will flash quickly once every 10-15 seconds if the power button is held down continuously. I have tried every solution I have found so far and I'm at a loss. Does ANYONE have ANY possible solutions!? Extremely disappointed that you are unable to even speak to anyone unless you're under warranty!!! 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.