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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2020 06:46 PM

HP Recommended
Product: HP OMEN Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone:

 

I have an HP OMEN Notebook (early version) and it had worked perfectly for years until yesterday morning when I turned it on and the keyboard didn't light up as it normally did. I tried using the HP OMEN Control app, but no matter what colour I choose, the keyboard doesn't change at all, in fact, it only partially lights up (sometimes the centre, some times the left, sometimes all of it except the WASD keys, and so on). I tried reinstalling the HP OMEN Control app from the HP website, but still doesn't work. I tried using the Fn+F5 keys, but doesn't work either.
After a ton of reboots, I formatted my laptop using the HP Recovery Manager, all the OMEN apps were freshly installed again, but the keyboard still doesn't light up.
I'm guessing something got messed up or corrupted in the registry, but I am unsure on what to do. There is absolutely no physical damage whatsoever, since this happened from one second to another. Everything worked fine last night.
If it works as extra information, I'm currently using Windows 10 Pro latest build (1909).

 

Thanks in advance for the response,

 

Eduardo

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