• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2020 04:20 PM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I have an Omen 15 laptop, with a USB-c drive with the Thunderbolt-Icon.
I recently aqcuired a Dell docking station of type k20a, as well as a display. I connected the screen to it, and the dock to my laptop via the usb-c port. This works fine for my mouse etc, however, the display is not detected on my laptop, nor does the display get a signal. My laptop also does not receive any charging through the dock. I've updated the dock drivers, usb-c driver, and my video drivers, but it still is not connecting to the display.
I was wondering if anyone knows what the issue might be and if I could resolve it somehow?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.