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‎05-24-2020 01:50 PM - edited ‎05-24-2020 01:53 PM

HP Recommended
Product: Pavilion 14-ce0525sa
Operating System: Microsoft Windows 10 in S Mode

Hello 😊

I have only had my hp pavilion laptop for 3 months and already there's a problem. *big sigh*

Every so often, when I have had the laptop on for maybe 3 hours or more, the screen will go black. No matter what I press it stays black. The funny things is, the power button is still lit up and I can hear that it's still on. Why is this happening? The only way I can resolve it, is by holding down the power button and switching it off and the on again. This should not be happening.  And I have lost work by this happening!! I really need my laptop for work and need it to be fixed asap!!!

PLEASEEEEE HELLLPPPP MEEEEEEE!

Thanks so much 🙏🏾

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