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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-13-2020 05:48 PM

HP Recommended
Product: Pavilion 14-ce2304ng
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

this will be a long message. I will try to explain as much as I can.

 

In the past couple of weeks, I received many blue screen of deaths on my 6 months old Pavilion 14-ce2304ng laptop. I took a look on this website for some solutions and realized, that I may have missed some Windows updates. Yes, that was the case. I created a system backup on my external hard drive and started to run every windows update. But then unfortunately, while windows was updating at 86% , I got an BSOD message. After restarting windows, I went to recovery settings to load my backup file. While restoring , my screen  started to flicker for some time then restarted it self with a warning, that there was no bios found on the machine. On the website for drivers and software, I downloaded the updated bios and installed it on a bootable USB, with the help of another PC. I followed the instruction videos from HP support and entered the bios updating screen. The bios updating process is still running on my computer for almost 3 hours, where process is stuck at10% (writing new bios image).

I am quite sure that I followed the instructions properly, and I am also sure that any interruption on bios updating process could lead to serious damages to the machine. Thats why I did not attempt to cancel the process.

 

Could anyone please help me how to proceed further? HP doesn’t provide help via phone on weekends, so I will leave the PC running until I became a proper advice.

 

Thanks in advance.

68137BEB-C60A-4540-849E-7E4175D2AD3D.jpeg

 

 

 

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