• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-12-2020 12:24 AM

HP Recommended
Product: HP Pro 3420 AiO PC
Operating System: Microsoft Windows 10 (64-bit)

Добрый день!

 

После обновления моноблока HP Pro 3420 AiO PC до Windows 10, возникла следующая проблема:

При выходе устройства из спящего режима, включается тестовый режим работы монитора, начинает менять цвета (красный, синий, белый, черный) и так по кругу, помогает только перезагрузка. Я так понимаю проблема с драйвером на видео. На официальном сайте не нашел драйвера под Windows 10, установил автоматом с Цента обновления. Подскажите, пожалуйста, как решить проблему. Под Windows 7 все работает без проблем.

 

 

Good day!

 

After upgrading the HP Pro 3420 AiO PC to Windows 10, the following problem occurred:

When the device comes out of sleep mode, the test mode of the monitor turns on, starts changing colors (red, blue, white, black) and so on in a circle, only a reboot helps. As I understand it, the problem with the driver on the video. I did not find a driver for Windows 10 on the official website, I installed it automatically from the Update Center. Please tell me how to solve the problem. Everything works without problems under Windows 7.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.