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HP Recommended
HP Pro x2 612 G1
Microsoft Windows 10 (64-bit)

Hello guys, probably there is no reverting back to what I've done, but if someone know a fix...
I was looking for a driver update for my cameras. I've made the mistake to look on the internet and not using the drivers on the hp's site. 
After using this tool
 tool.png

My rear camera stopped working and while trying to fix it, my front one stopped working too and now they are showing like that:
Untitled.jpg

That's the report from the BIOS Diagnostic:
Model: HP Pro x2 612 G1 Tablet Serial Number: [edit] Product ID: G8W35AV CSO Number: Agent ID: ================================================ Start Time Type Result Failure ID ------------------- ------------------ -------- --------------------------- 2019-08-27 09:48:31 Webcam Failed 9U445A-7LM9PF-MFGJLJ-Q3CD03

HP Pro x2 612 G1 Windows 10 Pro
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