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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-30-2020 07:35 PM - edited ‎08-30-2020 08:12 PM

HP Recommended
Product: HP Probook 440 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

My issue is just like it says on the tin... I've got an HP Probook 440 G7 not charging from HP Elite USB-C Docking Station.

I managed to get a heap of these docking stations donated to our school from a government department but I can't seem to get them to charge our laptops.

 

Setup:

HP Probook 440 G7

HP Elite USB-C Docking Station (Model: TPA-B01)

Power supply: 90W AC Adaptor

 

Tried the following:

 - Installed latest drivers for this model docking station

 - Updated Firmware on the dock

 - Updated the BIOS on the laptop

 - Tried a 'battery reset' by holding in the power button for 15-20 seconds (caps lock light came on)

 - Doesn't appear to be any settings in the BIOS to enable charging via USB-C.

 

Any assistance would be greatly appreciated.

 

EDIT:

So... it charges the laptop when the laptop is off.

Not really helpful.

Does anyone know how to get it to charge when the laptop is on?

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